Administration for Allied Health
Virtual administration is at the heart of what we do. We specialise in providing comprehensive support to allied health professionals across Australia. To put it simply, imagine the friendly receptionist at your local GP clinic — we offer all the same services, just from a remote location! We can even answer all your phone calls, ensuring your clients are getting the best possible service and leads are converting into new clients.
Our goal is straightforward: to simplify your life. We take on those time-consuming admin tasks that can clutter your schedule and mind, allowing you to focus on what matters most.
Administration Services
Administrative Support
- Scheduling appointments and managing calendars
- Handling patient inquiries and communications via phone, text and email
- Managing electronic health records (EHR) and patient files
- Coordinating referrals
- Processing insurance claims and billing (private, NDIS, Medicare, DVA)
- Billing and payment follow up
Clinical Support
- Assisting with patient intake and history collection
- Conducting follow-up calls and check-ins with patients
- Monitoring patient session progress and updating healthcare providers
- Providing patients with educational materials and resources
- Assisting with telehealth sessions and virtual consultations
Data Management
- Entering and updating patient information in databases
- Generating reports and summaries
- Analysing data to identify trends and areas for improvement
- Ensuring data privacy and compliance with regulations
Patient Education and Support
- Providing information about treatment plans and insurance claiming
Coordination of Care
- Facilitating communication between patients and healthcare teams
- Liaising with external healthcare providers and services
Technical Support
- Assisting patients and clinicians with using telehealth platforms and medical apps
- Troubleshooting technical issues during virtual consultations
- Setting up and managing patient portals and online tools
Training and Development
- Providing training to staff on new software and tools
- Developing and updating standard operating procedures (SOPs)
- Assisting in the onboarding of new staff members
Quality Improvement
- Participating in quality assurance and improvement projects
- Gathering feedback from patients and staff to enhance services
- Implementing best practices and process improvements
Looking for Allied Health Administration Support?
Ready to get started with allied health virtual administrator support for your business?
We’d love to help! You can submit our online expression of interest form.
